ABOUT US

IBSGROUPE LTD, whose registered office is located at 27, Old Gloucester Street, LONDON, WC1N 3AX, United Kingdom, registered under number 13674259 (hereinafter referred to as the “Company”).

The Company offers the following services:

  • 32500 – Turnkey Supplier of instrumentation and supplies for medical and dental equipment.
  • 47749 – Retail trade of medical and orthopedic equipment on a specialized site (excluding hearing aids).
  • 62020 – Consulting and IT Engineering Services.
  • 62030 – Sales of medical and high-tech equipment, management of IT equipment installations.

PREAMBLE

The Company invites its users to read these General Terms and Conditions of Sale and Use (hereinafter “T&Cs”) carefully. The T&Cs apply to all services provided by the Company to its clients in the same category, regardless of any conflicting clauses that may appear on the client’s documents, notably their general terms of purchase.

The T&Cs are systematically communicated to the client upon request. The client is required to read the T&Cs before placing any order. In the event of subsequent modifications to the T&Cs, the client is subject to the version in force at the time of their order.

The data recorded in the Company’s computer system constitutes proof of transactions concluded with the client.

DEFINITIONS

  • “Client”: Any individual or legal entity that places an order on this website.
  • “Order”: Any order placed by a registered user on this website to benefit from the Company’s services.
  • “General Terms and Conditions of Sale and Use” or “T&Cs”: These online general terms and conditions of sale and use.
  • “Consumer”: The buyer, a natural person who is not acting for professional needs and/or outside their professional activity.
  • “Professional”: The buyer, a legal entity or natural person acting within their professional activity.
  • “Services”: All service offerings available to Users by the Company through this website.
  • “Site”: This website, i.e., https://ibsgroupe.com.
  • “Company”: The company IBSGROUPE, as described in Article I of these terms.
  • “User”: Any person using the website.

REGISTRATION

Registration on the website is open to all legal entities or individuals of legal age who have full legal capacity. The use of the services offered on the website is conditioned upon the user’s registration. Registration is free.

To register, the user must fill in all mandatory fields. Failure to do so will result in an incomplete registration. Users guarantee and declare on their honor that all information provided during registration is accurate and true. They agree to update their personal information from the dedicated page available in their account.

Each user has a unique and confidential username and password. These must not be shared with third parties under penalty of account deletion. Each user is responsible for maintaining the confidentiality of their username and password. The Company cannot be held responsible for identity theft. In case of suspected fraud, the user must contact the Company promptly to resolve the issue.

Each user can only hold one account on the Site. In case of non-compliance with the T&Cs, the Company reserves the right to delete the accounts concerned temporarily or permanently. Account deletion results in the permanent loss of all benefits and services acquired on the Site. However, any order placed before account deletion will be executed normally.

SERVICES AND PRICES

The Services covered by the T&Cs are those listed on the Site, offered directly by the Company or its partners. Services are described on the corresponding page of the Site. The Company cannot be held responsible for the inability to perform the service if the User is not eligible.

The price of services, indicated in euros excluding taxes (HT), includes applicable discounts on the day of the Order. Accessory costs are indicated in the order summary before confirmation. The Company reserves the right to modify its prices at any time, charging for services at the rate in effect at the time of the Order. For services whose price cannot be determined in advance, a detailed quote will be provided.

ORDERS

Orders can only be placed after registering on the Site. The User, logged into their account, can add Services to their virtual cart. Validation of the Order is done by accepting the T&Cs and confirming payment. This validation constitutes proof of the sales contract.

Order confirmation is sent by email. In case of payment default, incorrect address, or account issues, the Company reserves the right to block the Order. If the service cannot be performed, the client will be informed and refunded. In case of Order cancellation by the client less than 2 days before the scheduled service date, the Company reserves the right to retain 10% of the Order amount (excluding taxes) as damages.

PAYMENT TERMS

Unless otherwise stated, all sales are paid in full at the time of the Order. The Company may require a deposit or full payment at the time of the Order or upon receipt of the invoice.

Payment can be made by:

  • Bank transfer
  • Credit card

In case of total or partial non-payment by the due date, a late payment penalty will apply. The rate is equal to the European Central Bank refinancing rate plus 10 percentage points. Additionally, a fixed indemnity of 40 euros will be charged for recovery costs. Non-compliance with payment terms allows the Company to cancel or suspend the sale.

SERVICE DELIVERY

Services ordered on the Site are provided by IBSGROUPE LTD and its partners. The Company commits to using all human and material resources to perform the service within the announced deadlines. However, it cannot be held responsible for delays caused by external factors.

If services are not completed within the agreed time, the client may request contract termination under articles L216-2 and L216-3 of the French Consumer Code. Amounts paid will be refunded within 14 days of contract termination, except in cases of client fault or force majeure.

If service delivery is unsuccessful due to an incorrect address provided by the client, travel costs for the service provider will be charged to the client.

COMPLAINTS

For any orders, the client has 20 days to file a complaint from the date of service delivery. Complaints must be sent to dircom[@]ibsgroupe.com with supporting documents. Non-compliant complaints will not be accepted. After review, the service may be replaced or refunded at the Company’s expense.

CONSUMER RIGHT OF WITHDRAWAL

The consumer has a 14-day right of withdrawal from the Order date. Certain contracts are excluded from this right, such as fully executed services with prior express consent of the consumer. To exercise this right, the consumer must send a declaration to dircom[@]ibsgroupe.com. The refund will be made within 14 days, except for the value of services already performed.

PERSONAL DATA PROCESSING

Registering on the site involves processing the client’s personal data, in compliance with GDPR and the French Data Protection Act. Clients may exercise their rights by writing to legales[@]ibsgroupe.com. These data are necessary for processing Orders and improving the site.

DATA SHARING

The site may share data with third-party companies for proper site operation. Data may be transmitted without prior consent to comply with the law, protect against serious bodily harm, combat fraud, and protect the Company’s property rights.

DATA PROTECTION

The UK complies with GDPR and has measures to protect data, aligned with the Data Protection Act 2018. Data protection is not guaranteed, and the Company is not liable for data security.

COOKIES

The Company may place a cookie on the user’s computer for optimal navigation. Users can block or delete cookies via their browser. Disabling cookies may cause malfunctions without compensation.

MODIFICATIONS

The Company reserves the right to modify the site, services, T&Cs, delivery procedures, or any other element of its offerings. When placing an order, the user is subject to the T&Cs in effect at that time.

LIABILITY

The Company cannot be held liable for site unavailability, temporary or permanent. Although the Company endeavors to ensure continuous service, it may be interrupted for updates, improvements, or maintenance. The Company is not liable for service delays caused by external factors.

INTELLECTUAL PROPERTY

The brand, logo, and site content (texts, images, sound) are protected by intellectual property law. Users must seek prior authorization for any reproduction or publication of site content. Use of site content for commercial purposes is strictly prohibited. Unauthorized reproduction constitutes infringement, punishable by law.

JURISDICTION

The governing law for the T&Cs is British law. Any dispute between the Company and a user will first be attempted to resolve amicably. Failing that, disputes will be brought before the competent courts.

PRE-CONTRACTUAL INFORMATION

Before placing an order, the client acknowledges having received clear and comprehensible communication of the T&Cs and relevant information, including:

  • Essential characteristics of services.
  • Service prices.
  • Service delivery dates or timelines.
  • Company identity information (contact details).
  • Information on legal and contractual guarantees and their implementation.
  • Possibility of mediation in case of dispute.
  • Information on the right of withdrawal.

Placing an order on the site constitutes acceptance of the T&Cs. The client cannot refer to a contradictory document.

T&Cs: Terms and Conditions of Use CGV: General Terms of Sale