ABOUT US
IBSGROUPE LTD, headquartered at 27 Old Gloucester Street, LONDON, WC1N 3AX, United Kingdom, is registered under number 13674259 (hereinafter referred to as the “Company”).
The Company provides the following services:
- 32500 – Turnkey supply of medical and dental instruments and equipment.
- 47749 – Retail sale of medical and orthopedic equipment in specialized stores (excluding hearing aids).
- 62020 – IT engineering consulting and service provision.
- 62030 – Sale of medical and high-tech equipment, installation and management of IT systems.
PREAMBLE
These Terms and Conditions of Sale and Use (“T&C”) govern the relationship between the Company and its clients, whether professional or consumer. They apply to all quote requests, orders, and use of the website https://ibsgroupe.com(hereinafter the “Site”).
The T&C are available upon request and must be accepted before confirming any order. In case of modification, the version in effect at the time the quote is accepted shall apply.
DEFINITIONS
Client: Any individual or legal entity requesting a quote or entering into a contract with the Company.
Quote: Commercial proposal issued by the Company in response to a request for services or products.
Order: Formal acceptance of a quote by the Client.
Consumer: Any individual acting for non-professional purposes.
Professional: Any legal entity or individual acting within the scope of their professional activity.
Services: Consulting, supply, installation, or maintenance services offered by the Company.
User: Any person browsing or interacting with the Site.
QUOTE REQUESTS
Orders cannot be placed directly via the Site. Clients must request a quote via the contact forms or by email.
Each quote includes:
- the nature of the services or products,
- estimated execution or delivery times,
- the price excluding VAT (HT) and additional fees,
- the validity period of the quote.
The order becomes binding only after written acceptance of the quote by the Client and confirmation by the Company.
PRICING AND PAYMENT TERMS
Prices are listed in euros, excluding VAT. Additional fees (transport, installation, customs, etc.) are specified in the quote.
Unless otherwise agreed, payment terms are as follows:
- down payment upon order (if specified in the quote),
- balance upon receipt of the invoice.
Payment can be made by bank transfer or credit card. In case of delay, a penalty of 10% per month will apply, along with a fixed recovery fee of 40 euros.
SERVICE DELIVERY
The Company will use all reasonable means to deliver the service or product within the timeframe specified in the quote.
If a delay occurs that is not the Client’s fault, the Client may request cancellation and full reimbursement of any payments made.
Any error or inaccuracy in the information provided by the Client (address, contact, access, etc.) may result in additional costs at the Client’s expense.
WITHDRAWAL AND CLAIMS
For consumers only: A 14-day withdrawal period applies from the date of quote acceptance, unless the service has begun with the Client’s prior agreement.
Claims must be submitted by email to dircom[@]ibsgroupe.com within 20 days of product delivery or service completion, along with any supporting documentation. The Company will respond within a reasonable timeframe.
PERSONAL DATA
Data collected is processed in accordance with the GDPR. Clients may exercise their rights (access, rectification, objection, deletion) by writing to legales[@]ibsgroupe.com.
Some data may be shared with third parties for contract execution or legal compliance purposes.
COOKIES
The Site uses cookies to enhance the user experience. You can manage them via your browser settings. Disabling cookies may limit certain functionalities.
MODIFICATIONS
The Company reserves the right to modify the Site content, services, or these T&C at any time. The applicable T&C are those in effect at the time of quote acceptance.
For any questions, contact us at dircom[@]ibsgroupe.com or via the form available on the Site.
T&Cs: Terms and Conditions of Use CGV: General Terms of Sale